A good first message saves a lot of back and forth. Before you send it, gather these few things.
Photos that help
- A wide shot of the area, so we can see where the problem is
- A close-up of the leak, fitting or part
- The label or rating plate on a geyser, pump or tap if there is one
- A short video if the problem is a noise or a slow drain
Details to include
- Your suburb and street
- When the problem started and whether it is getting worse
- Whether you have turned off the water or the geyser
- Whether it is a home or a business, and the best time to reach you
With that in hand we can tell you what the job likely needs and what to do in the meantime.